Join us at the Cross Insurance Center in Bangor, Maine

Presented by Cross Benefit Solutions & Northeast Delta Dental

October 29-30th

 

Not to be missed!

 

Highlights:

  • Tackling The Workforce Challenge
  • Green Operations: Profiting from Sustainability
  • Taste of Bangor Reception served up by local Restaurant Members and Beer Tasting with Geaghan Brothers Brewing Company 
  • Free Slot Play Voucher from Hollywood Casino for the night of the 29th
  • Lisa Kolb of Acorn Internet Services, Inc. Bed and Breakfast Website Design & Inn Marketing Specialist
  • Managing and Reducing Costs for Restaurants
  • Share Ideas with Peers at Round-table Discussions
  • Keynote Presented by Travis Mills

Register Here!

 

For registration questions contact: jennifer@maineinns.com

Deals for new members apply, contact: Kathleen@MaineRestaurant.com

Staying over? The following Members have generously offered room rates:

The Residence Inn 28-30th – $169 Call: 207-433-0800 and reference Hospitality Summit or Book Here

The Charles Inn 28-30th – $89.99 Call: 207-992-2820   WEBSITE PROMO CODE: INNKEEPER   Transportation will be provided.

The Vacationland Inn 28-30th – $79.99 Call: 207-989-5450   WEBSITE PROMO CODE: INNKEEPER   Transportation will be provided.

The Fireside Inn 29-30th – $119.99 Call: 207-942-1234 and reference the Maine Hospitality Summit

Hollywood Casino Hotel 28-30th – $99  and reference the Maine Hospitality Summit

 

We look forward to seeing you there!

Contact us for Sponsorship Opportunities!

2018 AGENDA

 

The Cross Insurance Center and Hollywood Casino & Hotel 

 

Monday, October 29th – Cross Insurance Center, Bangor

 

9:00am – Registration Opens in the Lobby

10:30am – First Annual Member Meeting of Hospitality Maine – Ballroom

12:00pm – 1:30pm – Light Buffet Lunch – General Session – Official Welcome       

Our CEO Steve Hewins and members of the Bangor community greet attendees! Steve will then be speaking on “The Power of Hospitality in Maine” followed by “Hospitality Legislation News” with Greg Dugal, Director of Government Affairs.

1:30pm – 1:45pm Free-Time

1:45pm – 3:00pm – The Hospitality Workforce Challenge

Our very own Greg Dugal, Director of Government Affairs, will speak on current Visa Worker news and issues.

Elizabeth Russel, Vice President of Academic Affairs at Eastern Maine Community College, Steven Learned, Executive Chef at Sunday River and John Butera, Commissioner of the Maine Department of Labor, will sit on a panel that will provide insights into programs that can assist with the labor shortage to include badging and certificate programs, apprenticeship programs and engaging the younger workforce.

3:15pm – 4:30pm – Green Operations: Profiting from Sustainability

Green is the new profitable. How Maine hospitality benefits from eco-friendly practices — from rich PR and marketing opportunities to the bottom line. We will hear from Peter Cooke of Manomet, Ben Martens, Executive Director of the Maine Coast Fishermen’s Association and Rauni Kew – PR and Green Program Manager at Inn By The Sea.

4:30pm to 5:30pm – Free-Time

5:30pm – 7:00pm – Taste of Bangor Reception – Cross Center Pre-function Area

Taste of Bangor Reception served up by local Restaurant Members and Beer Tasting with Geaghan Brothers Brewing Company.

Current participating Bangor Members:

Oriental Jade Asian Kitchen & Bar

Sea Dog Brewing Company – Bangor

Hollywood Casino & Hotel

Dennis Paper & Food

7:00pm – 8:30pm – Dinner at the Cross Center

Salad-Maine Wild Blueberry goat cheese on a bed of arugula with maple walnuts and Cinnamon Pear Balsamic

Petite Beef Tenderloin with Caramelized Shallots & Fresh Thyme drizzled with truffle oil and Seafood Strudel with Lobster and Haddock with Shrimp Cream Sauce

Buttered Poached Maine grown Pinto Gold Potatoes and a Fresh vegetable Medley.

 Vegetarian Alternative Offering:

Eggplant strudel with roasted sweet peppers, carrots, fresh mozzarella, ricotta, fresh basil and marinara and Portabella Florentine.

Butter Poached Maine Grown Pinto Gold Potatoes and a Fresh vegetable medley.

8:30pm – Dessert and Entertainment at Hollywood Casino & Hotel – Lancaster Room

Each guest will receive a free slot play voucher usable the night of the event!

 

Tuesday, October 30th – The Cross Insurance Center

 

8:00am to 9:00am Breakfast at The Cross Insurance Center

Start your day with fresh hand cracked scrambled eggs, crisp Applewood smoked bacon,

Maine potato home fries, fresh fruit wedges, Stuffed Baked Blueberry cream cheese French toast with warm Maple Syrup

Blueberries donated by: Maine Wild Blueberries

Premium coffee and specialty tea

9:15am to 10:30am – Breakout Sessions

Breakout #1 – It’s not just about your Website, presented by Lisa Kolb of Acorn Internet Sevices, Inc.

Growing and maintaining your revenue is all about strategy.  Revenue Management strategy.  Direct Booking vs. OTA strategy.  Google Organic vs. Local vs. Paid strategy.  Trip Advisor strategy.   GDPR strategy.  ADA strategy.   And the list goes on and on.   You must know how to “play the game” in each of these areas.  The problem is, many property owners don’t even know the rules, let alone how to keep up when the rules continue to change.  Without a quality strategy, you won’t be able to entice a guest to visit your website, and in turn grow your direct bookings.   We invite you to come to this session to learn the basics on how to create your own unique strategy to maintain and grow your business.

Breakout #2 – Reduce and Manage Restaurant Costs

10:45am to 11:45am – Round-table Sharing Event

Free-flowing discussions on key challenges facing the hospitality industry.

(You decide the topics, we will be asking you soon.)

12:30 – 2:00pm – Lunch and Keynote Presentation with Travis Mills

Travis Mills’ keynote speech teaches and inspires audiences nationwide to “Never give up. Never quit.” no matter the obstacles or circumstances. Travis’ larger-than-life personality, sense of humor and incredible spirit for life engages audiences from the moment he takes center stage. Travis’ story has been featured on local and national news including Fox News’ Happening Now with Jenna Lee, The O’Reilly Factor with Bill O’Reilly, and CNN with Barbara Starr.

On April 10, 2012, United States Army Staff Sergeant Travis Mills of the 82nd Airborne was critically injured on his 3rd tour of duty in Afghanistan by an IED (improvised explosive device), losing portions of both legs and both arms. He is 1 of only 5 quadruple amputees from the wars in Iraq and Afghanistan to survive such extensive injuries. Travis now lives an inspiring life as a quadruple amputee – his heroic journey was documented in the award-winning documentary film, Travis: A Soldier’s Story; he has written a New York Times bestselling memoir titled, Tough As They Come; he speaks across the country motivating others to live by his motto: “Never give up. Never quit.”; and his foundation recently completed the construction of a fully adaptive veterans retreat in the Belgrade Lakes region in the state of Maine where he hosted over 89 combat injured veterans and their families this year.  For more information about Travis, you may visit: www.travismills.org.

@ssgtravismills

Look forward to seeing you there!

Register Here!

Cross Insurance Center
Hollywood Casino & Hotel

Cross Insurance Center

Bangor, ME

Along the historic riverfront in the quintessential New England city of Bangor, Maine, the Cross Insurance Center can host up to 2,000 convention guests with an 8,000 seat arena and room for 260 exhibit booths, offering you first class hospitality, and providing an unparalleled, original New England experience. Just minutes from Bangor International Airport, the state-of-the-art new facility has easy access to diverse dining and nightlife, boutique and unique shopping, and is just a scenic hour’s drive to breathtaking ocean views at Acadia National Park.

The Cross Insurance Center guarantees complete satisfaction for patrons with specific seating needs. Whether you need bulk quantities of event tickets for a large group or organization or special considerations for disabled guests, the Cross Center staff will see to your every need.

www.crossinsurancecenter.com

Hollywood Casino & Hotel

STRICTLY A-LIST

After a full day of non-stop gaming action, you can relax at our luxurious hotel, featuring 148 deluxe rooms and four suites. It’s the perfect escape.

The hotel has a daily amenity fee of $10 tax inclusive. This fee includes: basic Wi-Fi, unlimited local calls, a $5 food credit that can be used at all food outlets, two bottles of Poland Springs water, gym access, newspaper (available at front desk), printing of boarding passes, self-serve business center, and covered parking.

Our facility is 100% smoke free. No pets allowed. Check-in time: 3 p.m., check out time 11 a.m. Valid photo identification is required upon check-in. Room rate does not include tax or amenity fee. A valid credit card is required for check-in for room rate, tax, amenity fee and a $50 incidental hold, or a full cash payment for room rate, tax, amenity fee and a $250 incidental cash deposit.

www.hollywoodcasinobangor.com

Travis Mills

Founder of the Travis Mills Foundation

Travis Mills’ keynote speech teaches and inspires audiences nationwide to “Never give up. Never quit.” no matter the obstacles or circumstances. Travis’ larger-than-life personality, sense of humor and incredible spirit for life engages audiences from the moment he takes center stage. Travis’ story has been featured on local and national news including Fox News’ Happening Now with Jenna Lee, The O’Reilly Factor with Bill O’Reilly, and CNN with Barbara Starr.

On April 10, 2012, United States Army Staff Sergeant Travis Mills of the 82nd Airborne was critically injured on his third tour of duty in Afghanistan by an IED (improvised explosive device) while on patrol, losing portions of both legs and both arms. He is 1 of only 5 quadruple amputees from the wars in Iraq and Afghanistan to survive such extensive injuries. Thanks to his amazing strength, courage, an incredible will to live, the heroic actions of the men in his unit, the prayers of thousands, and all the healthcare providers at the Walter Reed Army Medical Center, Travis continues to overcome the obstacles of living life as a quadruple amputee. Every day is a battle, but Travis continues to astound everyone with his progress and with his amazing spirit. SSG Travis Mills is a genuine American hero, and for
his incredible sacrifice, we are forever in his debt. Travis’ story inspired the creation of the award-winning documentary film,
Travis: A Soldier’s Story, which after a nationwide theatrical run is now available at www.travisthemovie.com. Travis has also written a New York Times bestselling memoir, Tough As They Come, chronicling his courageous journey.

In September 2013, Travis founded the Travis Mills Foundation, a nonprofit organization, formed to benefit and assist wounded and injured veterans. Travis’ foundation is building a first class, fully-accessible “smart home” facility dedicated to the recreational and reintegration needs of recalibrated veterans and their families in Rome, Maine.
info@travismills.org www.travismills.org @ssgtravismills

Rauni Kew

PR and Green Program Manager at Inn By The Sea

Rauni Kew’s background is in marketing and public relations. Currently she manages PR & Green Programs for  Inn by the Sea.  The Inn has achieved LEED ® Silver,  was selected by Preferred Hotels for their GIFFTs Sustainability Award in 2014 & again in 2018, and was honored with the Gulf of Maine Council on the Marine Environment Sustainable Industry Award in 2017.

Ms. Kew served on the Maine Tourism Commission and as Chair of the Greater Portland CVB. She frequently has published articles on sustainable hospitality in industry journals.

Previously Ms. Kew was Marketing Director for a Chemical Process manufacturer, launching dispersion equipment that reduced sludge in activated wastewater treatment plants, worked in the technology sector for an Internet screen sharing provider, and in production for CBC television news in New York and at the United Nations.

Lisa Kolb

Bed and Breakfast Website Design & Inn Marketing Specialists

From working in a top 10 banking software company in Atlanta, Georgia, doing software development, installation, customer support and quality assurance to working for MCI/WCOM in Colorado Springs, Colorado, together Mark and Lisa have over 40 years of combined experience that can be put to work for you.

In 1996, after almost a decade of solely working in the corporate world of software development and design, Mark and Lisa moved to Colorado Springs to open a Bed and Breakfast. While doing software support and development for their bed and breakfast and a local bed and breakfast organization’s Web site, the need for a low-cost quality solution for the online marketing needs of other small businesses became glaringly apparent.

In January of 2002, Mark and Lisa formed Acorn Internet Services, Inc. Acorn IS is currently providing service for hundreds of satisfied Web site clients, and we are proud to say our customer base is growing daily. Currently, Mark provides support for the Acorn Webserver maintenance, database design for large customers, Webserver security and technology research, and Lisa oversees the day-to-day operations including weekly Webinars, Acorn University and On-Site Guest Speaking.

  • Lisa has her BS in Computer Science from Slippery Rock University in PA, 1988

John Butera

Commissioner of the Maine Department of Labor

John Butera, Commissioner of the Maine Department of Labor, is a Waterville resident who has served as Gov. Paul LePage’s senior economic adviser since 2011 and has also worked on economic and community development, business finance, workforce development and labor issues. Previously, Butera spent nearly 30 years in economic development in the public and private realms, including holding positions within the Maine Department of Economic and Community Development and serving as executive director of the Central Maine Growth Council. Butera holds a master’s degree from the University of Pennsylvania.

Steven Learned

Executive Chef at Sunday River

The executive chef at Sunday River is a classically trained, second generation chef. He’s worked primarily in hotels and resorts. Ran ACF certified Apprenticeship Program for 11 years. Served two terms on the ACF National Apprenticeship Committee. Loves to teach and travel.

Peter Cooke

Businesses and organizations need tools and the knowledge of how to use them to become more sustainable. As Program Manager of the Grocery Stewardship Certification program, Peter has discovered creative ways to engage businesses and organizations to raise their contextual awareness and make them measurably more sustainable.

He has performed sustainability assessments and audits for hundreds of businesses over dozens of industry sectors. He has also created environmental certification programs for Hotels, restaurants, and grocery stores. Peter is ISO 14001 Lead Auditor certified, Commercial Energy Auditor trained, Building Operator Certified, and Hazardous Waste Operations (OSHA 1910.120) certified. When he isn’t at Manomet, Peter teaches as an adjunct lecturer at Antioch University, University of Southern Maine, and Tufts University.

In his spare time, Peter organizes an international ultramarathon running competition based on a Moby Dick theme and is also an avid whitewater paddler and surfer.

Elizabeth Russell

Vice President of Academic Affairs at Central Maine Community College

For over 24 years, Liz Russell has served in a variety of capacities at Eastern Maine Community College. She began her career at the College as a member of the Business Management faculty. In addition to her current position as Vice President of Academic Affairs, she has also served as the Director of Admissions, Assistant Academic Dean, and Dean of Student Success. A member of the Achieving the Dream Steering Team, Liz is committed to student success as evidenced by her work in building the Student Success Center at EMCC and securing the College’s first-ever TRiO grant. Liz earned a B.S. and MSB from Husson University in Bangor, Maine.

 

Ben Martens

Executive Director of the Maine Coast Fishermen’s Association 

Ben works with Maine’s community-based fishermen to develop projects, policies, and ideas to strengthen Maine’s fisheries for today, tomorrow, and forever.

Summit Co-Sponsors

 

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